Terms and Conditions of Use

Welcome to restore-equipment.com, the ecommerce website for R.E.A.C.H., LLC. R.E.A.C.H., LLC provides website features and other products and services to you when you visit or shop at restore-equipment.com. By using the R.E.A.C.H., LLC Services, you agree, on behalf of yourself and all members of your household and others who use any Service under your account, to the following conditions.

Please read these conditions carefully.

PRIVACY AND SECURITY

See Privacy Policy here.

ELECTRONIC COMMUNICATIONS

When you use R.E.A.C.H., LLC Services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this site or through the other R.E.A.C.H., LLC Services, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

PRICING

Purchases within Illinois are subject to 6.25% sales tax, with purchases within Cook County and Chicago higher (up to 10.25%).

WARRANTY

R.E.A.C.H., Inc. warrants that you will receive the items as pictured and/or described in the listing. The buyer is responsible to determine the suitability of the product for their application. The Cosmetic Condition of the items refers only to the physical appearance of an item and not its functionality. All items that are sold as “Untested” or “Parts Only are “AS IS” final sales and are not eligible to be returned. R.E.A.C.H. does not offer a warranty for items offered for sale beyond providing that you receive the item you ordered as pictured and/or described on our website.

Testing or refurbishing has been performed on some of our items at our discretion for quality assurance but all items are sold “AS IS”.

All items that are listed as Condition: “Untested” or “Parts Only” on our website are a final sale and not subject to return.

Upon receipt of your order please promptly inspect your products for damage or discrepancy in what you ordered. If you did not receive the item you ordered, please email to request a return at support@restore-equipment.com within 5 business days of receipt of your purchase.

R.E.A.C.H., LLC reserves the right to make the final determination on the acceptance of a return on an individual basis. Returns for reasons other than damage or incorrect product are subject to a 20% restocking fee.

Because many of our products are one-of-a-kind, R.E.A.C.H., LLC does not offer a replacement or exchange for returned product. For product accepted for return, R.E.A.C.H., LLC will issue a refund for the full amount of the purchase price.

HOW TO RETURN PRODUCTS

Before returning a product to us, contact us at support@restore-equipment.com to obtain a Return Authorization (RA) number. No returns of any type will be accepted without a RA number. Return Authorization request must include:

> Customer name and address,

> Order number,

> Item number and serial number

> Reason for the return.

If the request meets the return criteria, R.E.A.C.H. will issue a RA number and send you return instructions.

Upon receipt of a RA, customers must return the product within 15 days. Approved returns should be sent in their original packaging and in the condition in which you received the item. We require that you pack them securely. Shipping charges on returned products are the responsibility of the customer. We strongly recommend you use a traceable carrier and fully insure your return shipment in case of loss or damage. R.E.A.C.H., LLC does not take title to returned items until the item arrives at our fulfillment center. All returns will be checked in and assessed prior to issuing a refund.

SHIPPING

Shipments are insured the full value of your purchase. Most items are shipped with a signature required at the time of delivery.

Shipping addresses cannot be changed after an item is shipped.

Most orders are shipped within 24 hours or on the next business day. Larger items may require more time to prepare for shipment. We do not ship on Saturday, Sunday, or Holidays. Clients will be notified if there is any unusual delay.

LOST AND DAMAGED GOODS

FOB, “Freight On Board”, shall be the point of origin at the seller’s location in Chicago, Illinois. Buyer assumes title and all risk of loss from the FOB point. If an item is damaged or lost in transit, customers may file a claim with the carrier within the guidelines set by the individual carrier. The item must be in the original packaging to place a claim. Please take photos of the damage to help in the claims process. We are happy to help facilitate the resolution of a claim in any way possible.

CANCELLING AN ORDER

Orders may be able to be canceled if the order has not yet been shipped. Please contact us at support@restore-equipment.com to cancel your order.

YOUR ACCOUNT

You may need your own R.E.A.C.H., LLC account to use certain R.E.A.C.H., LLC Services, and you may be required to be logged in to the account and have a valid payment method associated with it. If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account. Visit payment methods to manage your payment options. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password.

COPYRIGHT

All content included in or made available through any R.E.A.C.H., LLC Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of R.E.A.C.H., LLC or its content suppliers and protected by United States and international copyright laws. The compilation of all content included in or made available through any R.E.A.C.H., LLC Service is the exclusive property of R.E.A.C.H., LLC and protected by U.S. and international copyright laws.

LICENSE AND ACCESS

If you are under 18, you may use the R.E.A.C.H., LLC Services only with involvement of a parent or guardian. R.E.A.C.H., LLC reserves the right to refuse service, terminate accounts, terminate your rights to use R.E.A.C.H., LLC Services, remove or edit content, or cancel orders in its sole discretion.

Subject to your compliance with these Conditions of Use and any Service Terms, and your payment of any applicable fees, R.E.A.C.H., LLC or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the R.E.A.C.H., LLC Services. This license does not include any resale or commercial use of any R.E.A.C.H., LLC Service, or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any R.E.A.C.H., LLC Service or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by R.E.A.C.H., LLC or its licensors, suppliers, publishers, rightsholders, or other content providers. No R.E.A.C.H., LLC Service, nor any part of any R.E.A.C.H., LLC Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of R.E.A.C.H., LLC. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of R.E.A.C.H., LLC without express written consent. You may not use any meta tags or any other "hidden text" utilizing R.E.A.C.H., LLC's name or trademarks without the express written consent of R.E.A.C.H., LLC. You may not misuse the R.E.A.C.H., LLC Services. You may use the R.E.A.C.H., LLC Services only as permitted by law. The licenses granted by R.E.A.C.H., LLC terminate if you do not comply with these Conditions of Use or any Service Terms.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

You may post reviews, comments, photos, videos, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam" or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. R.E.A.C.H., LLC reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant R.E.A.C.H., LLC a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant R.E.A.C.H., LLC and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify R.E.A.C.H., LLC for all claims resulting from content you supply. R.E.A.C.H., LLC has the right but not the obligation to monitor and edit or remove any activity or content. R.E.A.C.H., LLC takes no responsibility and assumes no liability for any content posted by you or any third party.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

All of our items are sold “untested” and “as is” unless otherwise stated. We do our best to describe each item and try to note and take pictures of cosmetic imperfections. Please read the description, look at images carefully, and ask questions prior to purchasing. You may contact us at support@restore-equipment.com

R.E.A.C.H., LLC retains the right to make changes and/or improvements to our policy at any time. It is the buyer’s responsibility to determine the product’s fitness for their application. By completing a purchase from R.E.A.C.H., LLC, the buyer hereby releases and holds harmless R.E.A.C.H., LLC, its employees, and officers from all claims arising out of the use, or misuse, of the equipment purchased.

The company shall not be held liable for clerical, graphical, typographical, and printing errors. We welcome your suggestions. We strive to continuously improve our site and our customer’s shopping experience at restore-equipment.com.

THE R.E.A.C.H., LLC SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE R.E.A.C.H., LLC SERVICES ARE PROVIDED BY R.E.A.C.H., LLC ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. R.E.A.C.H., LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE R.E.A.C.H., LLC SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE R.E.A.C.H., LLC SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE R.E.A.C.H., LLC SERVICES IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY LAW, R.E.A.C.H., LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. R.E.A.C.H., LLC DOES NOT WARRANT THAT THE R.E.A.C.H., LLC SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE R.E.A.C.H., LLC SERVICES, R.E.A.C.H., LLC'S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM R.E.A.C.H., LLC ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULL EXTENT PERMISSIBLE BY LAW, R.E.A.C.H., LLC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY R.E.A.C.H., LLC SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY R.E.A.C.H., LLC SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

DISPUTES

Any dispute or claim relating in any way to your use of any R.E.A.C.H., LLC Service will be adjudicated in the state or Federal courts in Cook County, Illinois, and you consent to exclusive jurisdiction and venue in these courts. We each waive any right to a jury trial.

APPLICABLE LAW

By using any R.E.A.C.H., LLC Service, you agree that applicable federal law, and the laws of the state of Illinois, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and R.E.A.C.H., LLC.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, posted on this site. These policies also govern your use of R.E.A.C.H., LLC Services. We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

OUR ADDRESS

R.E.A.C.H., LLC

1645 Springfield Ave,

Chicago, IL 60647

Revised 12/17/2021