Privacy Policy

Your privacy is very important to us. We collect information during the regular course of business in order to improve your shopping experience with us. We do not sell your information or make it available to third party organizations for marketing purposes.

This Privacy Policy describes our practices in connection with information that we collect through activities that link to this Privacy Policy including websites and through your interactive business with R.E.A.C.H., LLC. By providing information to us, you agree to the terms and conditions of this Privacy Policy.

Information We May Collect

Information on:

• Customers and former customers;

• Individuals and representatives of organizations who have registered with R.E.A.C.H., LLC to obtain information on products and/or services offered; and individuals and representatives of organizations who have visited the website.

Information may include:

• Browser and device information; server log file information;

• Information collected through cookies and other technologies;

• Demographic information and other information provided by you;

• Financial details; complaints or grievances;

• Contact details, being corporate contact details where appropriate, including email, postal address, telephone numbers;

• Purchasing habits and customers; customer preferences.

How We May Collect the Information

We may collect information in a variety of ways, including:

• From you directly.

• Through this site: R.E.A.C.H., LLC may collect information through the website when you visit.

• Through business interaction: We may collect information through your or your employer’s business interaction with our eployees or offices. 2

• From other sources: We may receive information from other sources, such as social media platforms.

How We May Use Information

• Data storage and administration;

• Data security;

• Customer and user administration, including the processing of orders, enquires and client reporting;

• Advertising, marketing and public relations activities;

• Maintenance of accounts and records;

• Analysis of trends and statistical data;

• Crime prevention and prosecution of offenders;

• Maintenance and development of our website including tailoring for specific visitors.

R.E.A.C.H., LLC will always request your consent to send you marketing communications. You may opt-out of this whenever you wish.

Our legal basis for collecting and using the personal data described above and in this Privacy Policy will depend on the personal data concerned and the specific context in which we collect it.

However, we will normally collect personal data from you only (i) where we have your consent to do so, (ii) where we need the personal data to perform a contract with you, or (iii) where the processing is in our legitimate interests and not overridden by your rights.

We will process your information for the purposes of operating our website and communicating with you as necessary to provide our services to you and in our legitimate commercial interests, for instance, when responding to your queries, undertaking marketing activities, improving our website and services or for the purposes of detecting or preventing illegal activities.

Cookies

R.E.A.C.H., LLC, its service providers or other third parties may set cookies for your web browser when you visit our website, use our products or visit a website where R.E.A.C.H., LLC provides ads, content or analytics.

Use of cookies by R.E.A.C.H., LLC

Upon visiting our Site, we will assign you a unique ID in the form of a "cookie". A cookie is a piece of information that is sent to your browser by a website that help websites such as our Site to remember information about your visit and save your preferred settings. Cookies are also used for such purposes as facilitating and personalizing your shopping and ordering experience, keeping track of your shopping basket during your visit, helping diagnose problems with our server and administering our Site. We may use the information collected through cookies for marketing purposes to inform you of special offers, to better understand your needs, or to answer your questions.

There are two types of cookies: first party cookies which are created by the site you visit and third party cookies which are created by other sites who own some of the content on the site you are visiting. You retain the ability at any time at your discretion to manage and control how and whether cookies will be accepted by your web browser for both types of cookies as best suits your needs. Some browsers even allow you to manage cookies on a site-by-site basis. You may also limit or delete cookies by reviewing your cookie settings and ad settings. For example, if you use a Google Chrome browser, the Tools menu contains an option to Clear Browsing Data. You can use this option to delete cookies and other site and plug-in data.

We recommend, however, that you allow cookies from our site as they enable you to utilize our features and services and limiting or deleting cookies will mean you will be signed out of our Site, lose any of your saved preferences on our Site, and be prevented from adding items to your shopping cart and proceeding to Checkout.

Keyword Search

This website uses cookies to display keyword search history to enable a user to quickly link back to their previous searches without using the search box or navigation. When a user visits our website, their previous search keyword terms will be displayed if applicable. The search history will be stored until the user clears their cache and we can display up to 10 previous search keyword terms.

How to change your cookie settings

Cookie settings can be changed in the settings of most web browsers. You may refuse to accept cookies by modifying the settings on your browser. Please note, if you choose to block cookies via the browser, you may not be able to access certain parts or functions of this website.

Surveys

The information you provide for surveys will be used to support your relationship with R.E.A.C.H., LLC. R.E.A.C.H., LLC may use online surveys to ask visitors/customers for contact information (like their email address). We use contact data from our surveys to send the survey taker information about our company and promotional material on behalf of our partners. We may combine survey information with other data we hold about you.

Information Disclosure

R.E.A.C.H., LLC will not give or sell any information regarding you or your order and the products you purchase to any outside organization for its use in marketing or solicitation without your consent, save for the limited circumstances outlined in this policy. Your information may be shared with group companies, agents, contractors or vendors of R.E.A.C.H., LLC who provide data processing services to us or who otherwise process personal data for the purpose of performing services for you or R.E.A.C.H., LLC or for the purpose notified to you when we collected your personal data. R.E.A.C.H., LLC may release personal data (including personally identifiable information) when required to by law if we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, in response to a lawful request by public authorities, a court order or legal process served on R.E.A.C.H., LLC.

R.E.A.C.H., LLC may also share your personal data with a potential or actual buyer (and its agents and advisers) in connection with any proposed or actual purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal data only for the purposes disclosed in this Privacy Policy, as well as any other person with your consent to the disclosure.

We may also disclose your information if we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of the business or assets. If R.E.A.C.H., LLC or substantially all of its assets are acquired by a third party, personal data held may be one of the transferred assets. Any third party who acquires assets from us may acquire all or part of our business. They may not be in the same line of business as we are. Similarly, your personal information may be passed on to a successor in interest in the event of a reconstruction, liquidation or administration.

Security

While R.E.A.C.H., LLC uses all reasonable efforts to safeguard your personal data, no security program is impenetrable, and criminals have been adept at circumventing widely adopted security safeguards. Accordingly, you acknowledge that the use of the internet is not entirely secure and that you provide personal information to R.E.A.C.H., LLC at your own risk. R.E.A.C.H., LLC cannot therefore guarantee the security or integrity of any personal data that are transferred from you or via the internet. Any user or third party accessing R.E.A.C.H., LLC’s website or services is responsible for its own use of the website and the services. R.E.A.C.H., LLC is not responsible for any third party’s actions or its security controls with respect to information that third parties may collect or process via the website, services or otherwise.

R.E.A.C.H., LLC uses what we consider to be reasonable and appropriate organizational, technical and administrative measures to protect information under our control. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All account information you use or supply on R.E.A.C.H., LLC's website when ordering or tracking products is held on a system which is designed to be secure. We use reputable advanced encryption technology which the aim to protect you from unauthorized use of information supplied on our website. In addition, we may use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.

Social Media Features

This website includes social media features, including Facebook “Like” button and Twitter “Follow” button. These features may collect your IP address, which page you are visiting on this website, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on this website. Your interactions with these features are governed by the privacy policy of the company providing it.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site or our online ordering facility, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Please make sure this password is unique and that you do not use this password for any other purpose. If you use another account (such as a social media account) to log on to a secure part of the R.E.A.C.H., LLC website, then please make sure that you keep that password secure as well. If you think that any of your passwords have been compromised, please notify us so that we can look after the security of your details on our website.

Links to Third-Party Websites and Services

This website may contain links to third-party sites. If you click on those links this will take you outside R.E.A.C.H., LLC’s service. We cannot control and are not responsible for the privacy practices of those third-party sites. We encourage users to be aware when they leave this website, and to read the privacy statements of each website they visit. This Privacy Policy applies only to this Website.

Retention of Personal Data

We retain personal data we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.

Choice/Opt-Out/Rights

You have the following data protection rights:

• You have the right to opt-out of receiving marketing communications from us. You can exercise this right by clicking on "unsubscribe" by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided below.

• You may also have the following rights (although all of these rights are subject to some conditions and exceptions):

- to access, correct, and request deletion of your personal data;

- to object to processing of your personal data, ask us to restrict said processing, and/or request portability of your personal data;

- to erasure of your personal data.

- if we have collected and process your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent;

- you have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority.

You must be able to provide your name and email address or other information sufficient to allow us to identify you.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

If you would like to exercise your rights please contact us via email at: support@restore-equipmant.com

Updates to this Privacy Policy

We may change this Privacy Policy as our business continues to evolve. When we update our Privacy Policy, we will take appropriate measures to inform you in case of significant modifications, consistent with the significance of the changes we make. Please take a look at the “Last Updated” legend at the bottom of this page to see when this Privacy Policy was last revised.

Revised 12/17/2021